RETURNS OF ARTICLES - REIMBURSEMENT - EXCHANGE
RIGHT TO RETRACT
Consumer protection laws allow you to retract from a purchase, without having to give a reason to the seller.
To use this right of withdrawal, it is necessary to distinguish between items purchased in stores, items purchased online and custom-made items.
Liebaert NV, Industrielaan 1, 9800 Deinze
The port of the return are at the charge of the consumer
ITEMS THAT CAN NOT BE RETURNED, REFUNDED, EXCHANGED
• The form " refund / exchange request” , as its name suggests, gives you the option to choose between replacing the item (eg for a size issue) or refunding it.
If you request a refund, you are not required to give a reason to the seller, although it would be nice to know the reason , to further improve the quality of our products and services.
REFUND : WHAT AMOUNT AND CONDITIONS PRACTICES
In any case, the refund can not exceed the amount paid for the returned item (s) , including rebates, the proof of purchase attached is the only valid proof of the amount paid , the shipping costs of the initial shipment remaining at your expense.
The request for refund or exchange will be examined within 10 working days of receipt of goods from the seller : after inspection of the goods received in return, the seller will respond to the refund or exchange request favorably or unfavorably within the same period of 10 working days following receipt of the returned items.
In case of a favorable response a refund will be made either by bank transfer to the beneficiary account indicated in the form « refund / exchange request ", the bank charges for international transfers will be the subject of costs shared between the principal and the beneficiaries, either by direct refund on the credit card which you used during your purchase.
In the event of an unfavorable response, a reasoned reply will be sent to you by e-mail with acknowledgment of receipt / reading to the e-mail address indicated in your request.
MODALITIES OF EXCHANGE
In case of requested exchange, and in case of positive result to the inspection of the returned articles, the replacement item (s) will be sent to you AT OUR COST within the limit of availability of the stocks, with a maximum delay of 30 days following the reception of the articles to trade. After this period of 30 days, a refund will be made in the same manner as described in the previous paragraph.
Recto Verso and RVE offer high quality products, free from manufacturing defects. However, if one of our items has a manufacturing defect, within a warranty period of two years upon presentation of proof of purchase we will repair your item or replace it for free if we can not repair it .
Are excluded from warranty coverage :
For the return of your items as a guarantee, please refer to the paragraph " RETURN FORM »« MODALITIES OF EXCHANGE "
In the case of application of the warranty, the cost of returning the item to your home will be borne by the seller.
(1) except as provided below, the articles tested in order to check the size are not considered as worn. We reserve the right to refuse a return if it presents a damage or for reasons of hygiene.
(2) The articles of Recto Verso and RVE are Oeko Tex compliant
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